Salesforce is a CRM, a customer relationship management system, so it helps you manage all aspects of customer relationships. Not only that, but your customers can manage their own cases, find product information, and “chat” with people in a company. Salesforce also evaluates customer service problems and tracks them through to resolution. It’s a pipeline manager that allows sales reps to work efficiently regardless of where they’re physically.
For more details about Salesforce and its Technology please go through this Video